Returns, Refunds and Cancellation

Last updated: 18 September 2026

This policy explains how cancellations, returns, replacements and refunds work for orders placed on myroyalent.com with Good Life Nutrition.

Please note: our products are food supplements. For your safety and hygiene, we can't take back a pack that has been opened or used, or accept a return because you changed your mind. We will always replace or refund a product that arrives damaged, tampered with, wrong or expired, or that fails our authenticity check.

Please record a short video while opening your parcel. It lets us settle any problem quickly.

1. Cancelling an order

Before dispatch: you can cancel free of charge. Email us at desk@myroyalent.com with your order reference. If you have paid, you get a full refund.
After dispatch: the order can no longer be cancelled. If you refuse delivery of a prepaid order, we refund the product amount once the parcel is returned to us; the delivery charge is not refunded.
We may cancel an order ourselves in the cases listed in our Terms and Conditions. You will be refunded in full.

2. When we replace or refund a product

We will replace the product, or refund you if a replacement is not available, if:

the pack arrives damaged, leaking or crushed, or with its seal broken or tampered with;
you received the wrong product, size or flavour, or an item is missing;
the product is past its best-before date on delivery;
the scratch code on the pack shows it may not be genuine (see our Terms).

3. What we can't accept

Packs that have been opened or used, except where the problem could only be found by opening them.
Returns because you changed your mind, or because of taste or personal preference.
Problems reported more than 7 days after delivery.
Products not bought on myroyalent.com. Please contact the seller you bought them from.

4. How to raise a request

Within 7 days of delivery, email desk@myroyalent.com with your order reference.
Include clear photos of the pack, its seal, label and best-before date, and of the outer parcel, plus your unboxing video if you have one.
We will reply within 48 hours. If a pickup is needed, we arrange it at no cost to you. Please keep the product and its packaging as they are until then.
Once the product is picked up and checked, which is usually within 7 business days, we send your replacement or process your refund.

5. Refunds

Refunds for online payments go back to the original payment method (UPI, card, net banking or wallet) through PhonePe.
For orders not paid online, we refund to a bank account or UPI ID that you give us.
We start a refund within 2 business days of approving it. Your bank or payment provider usually takes a further 5–7 business days to show it.
If the whole order is refunded because of our error (damaged, wrong, expired or not-genuine product), the delivery charge is refunded too.

6. Need help?

Customer care: desk@myroyalent.com
Seller: Good Life Nutrition, Khewat No. 912/863, Khatauni No. 1142, 2 Kanal at Satroad Khas, Hisar, Haryana – 125001, India

This policy does not affect your rights under the Consumer Protection Act, 2019.