Terms and Conditions

Last updated: 18 September 2026

These terms apply when you use myroyalent.com (the "site") or buy Royalent Nutrition products from it. The site is run by Good Life Nutrition, Khewat No. 912/863, Khatauni No. 1142, 2 Kanal at Satroad Khas, Hisar, Haryana – 125001, India ("we", "us", "our"). By using the site or placing an order, you agree to these terms, together with our Privacy Policy, Returns, Refunds and Cancellation policy, Shipping and Delivery policy and Product Disclaimer.

1. Who can buy

You must be at least 18 years old and able to enter into a binding contract under Indian law.
We deliver only to addresses in India.
Our products are health supplements for healthy adults. They are not meant for children, or for pregnant or lactating women.

2. Your account and sign-in

You sign in with your mobile number and a one-time code (OTP) that we send by SMS. Please don't share the code with anyone. We will never ask you for it by phone.
You are responsible for orders placed after signing in on your device. Tell us at once at desk@myroyalent.com if you think someone else has used your number.
Please give a correct name, phone number and delivery address. We can't be responsible for a delivery that fails because of wrong details.

3. Products and product information

We describe our products using the information printed on their labels. If anything on the site differs from the label on the pack you receive, the label is correct.
Product pictures, including the 3D models, are for reference. The colours on your screen and the pack design may differ slightly.
Our products are food (health) supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Please read the Product Disclaimer before use.

4. Prices and payment

All prices are in Indian rupees and include all taxes. The MRP shown is the maximum retail price printed on the pack; we never charge more than the MRP.
A delivery charge of ₹79 applies to orders under ₹1,499. Delivery is free at or above ₹1,499. The full amount, with any discount and delivery charge, is shown before you pay.
Online payments are processed by our payment partner, PhonePe. We do not see or store your card, UPI or bank login details.
Some orders may be taken without payment online, in which case our customer care team will call you to confirm the order and how you will pay before it is dispatched.
If a product is listed at a clearly wrong price because of an error, we may cancel the order and refund any amount you have paid in full, even after confirmation.

5. Orders

Your order is an offer to buy. It is accepted when we confirm it by SMS, email or phone, or when we dispatch it.
We may refuse or cancel an order, for example if a product is out of stock, if we cannot deliver to your pincode, if we suspect fraud or resale in bulk, or if we cannot reach you to confirm a call-to-confirm order. If you have paid, we refund you in full.
Cancellations, returns and refunds are covered by our Returns, Refunds and Cancellation policy.

6. Checking your pack is genuine

Each pack carries a scratch code that you can check on the site. The first check marks the code as used. If you check it again yourself, it still shows as genuine; if someone else has already checked it, you are told so, because the pack may be a copy. If a check tells you your pack may not be genuine, please don't use it, and contact us with your order or purchase details. We only guarantee packs bought from us or from our authorised sellers.

7. Using the site

Please don't misuse the site. In particular, don't:

try to get into accounts, systems or data that are not yours, or interfere with how the site works;
use bots or scripts to place orders, request codes or check scratch codes in bulk;
copy our content, pictures, labels or 3D models for commercial use without our written permission.

8. Intellectual property

The site's content, including text, label artwork, pictures, 3D models and logos, belongs to us or our licensors.

9. Our responsibility to you

Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
Subject to that, we are not responsible for loss that was not reasonably foreseeable, or for loss caused by using a product other than as its label directs, including exceeding the recommended daily usage.
Subject to that, our total liability for an order is limited to the amount you paid for that order.
We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, courier disruption or government action.

10. Complaints

If you have a problem with an order or the site, email us at desk@myroyalent.com, with "Complaint" in the subject line and your order reference if you have one. As required by the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge a complaint within 48 hours and aim to resolve it within one month of receiving it. You can also approach the National Consumer Helpline (dial 1915, or visit consumerhelpline.gov.in).

11. Changes to these terms

We may update these terms from time to time. The version shown here, with its date, applies to orders placed from that date.

12. Governing law

These terms are governed by the laws of India. Subject to your right to approach a consumer commission, the courts at Hisar, Haryana have jurisdiction over any dispute.

13. Contact

Seller: Good Life Nutrition
Address: Khewat No. 912/863, Khatauni No. 1142, 2 Kanal at Satroad Khas, Hisar, Haryana – 125001, India
Customer care: desk@myroyalent.com
FSSAI licence no.: 10822999000375